Terms & Condition
Check-in / Check-out
- Check-in time is after 2p.m. and check-out time 11 a.m.
- Early check-in and late check-out will be subject to availability.
Reservation policy
Booking Your Holiday
- A booking is accepted only after we receive written confirmation from you along with full payment for accommodation and travel arrangements.
- For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or your written confirmation will indicate an acceptance of these terms and conditions by you.
- Bed & breakfast includes breakfast and afternoon tea.
Occupancy
If more guests arrive than initially booked, supplementary charges apply.
Child Policy
- Children between 0 -4.99 years will be accommodated in the parents/adults room free of charge when sharing parents bed. If an extra bed is required there will be charged an extra charge USD 10.
- Children between 5.1 – 11.99 years will be charged a child supplement USD 20. The child supplement will be offered a maximum of one extra bed per room (only in Lotus Suite and Cinnamon room bookable).
- Capacity of a baby cot only in Lotus Suite, Cinnamon room, Lovi room
- Guests have to supervise their children.
Methods of Payment
Payments for full or part payment for the travel arrangements/ hotel reservation may be made either by 1) bank transfer or 2) credit card (Visa, Mastercard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by you.
Rates for Sri Lankan’s / Sri Lankan resident visa holders
- Sri Lankan’s and Sri Lankan resident visa holders should contact our corporate office for applicable rates.
- The guest making the reservation should enter the requested information which will be used to verify authenticity. Verification (Sri Lankan National ID or the Sri Lankan Resident Visa) will also be requested at the hotel during check-in to avoid any confusion.
- If a guest books the Sri Lankan rate and a foreign national(s) is a part of the group, the standard foreign rate will be charged from that guest(s) at the hotel during check in.
- If a foreign national makes a reservation on the Sri Lankan rate, then the difference between the Sri Lankan rate and the standard foreign rate will have to be paid at the hotel during check in.
Failure to arrive at the hotel is subject to a 100% cancellation fee
Cancellation policy:
Off peak period (11th January to 14th December in any year)
- Cancellation made 5 days prior to arrival date will not be charged a cancellation fee and the payment will be full refunded (minus bank charges).
- Cancellation made after 5 days to arrival date / time, cancellations made upon arrival or no show will be charged the full reservation amount.
- Group booking or full property buyout: Full refund (minus bank charges) if cancelled 60 days before arrival, no refund after 60 days.
Peak period (from 15th December to 10th January in any year)
- Cancellation made 14 days prior to arrival date will not be charged a cancellation fee and the payment will be full refunded (minus bank charges). Cancellation made after 14 days to arrival date / time, cancellations made upon arrival or no show will be charged the full reservation amount.
- Full payment required for peak periods (15th Dec – 10th Jan).
- Group booking or full property buyout: Full refund (minus bank charges) if cancelled 90 days before arrival, no refund after 89 days before arrival.
Cancellation Policy for Early Bird Bookings
Any cancellation made on the Early Bird Booking is non refundable.
Cancellation Policy for amended bookings
The cancellation policy will be applicable to the original date of arrival and not to the extended date of arrival. If the date of arrival is brought forward, the cancellation policy will be applicable to the original date of arrival.
Cancellation Policy for Special Offers
The cancellation policy for special offers [including the Early Bird Offer stated above] will be clearly depicted on the more information section on the Internet Booking Engine (IBE), under the terms and conditions section on the IBE and website.
Cancellation of your booking should be written by the person who made the booking.
Booking (Reservation) Disputes
If a dispute arises with regard to a reservation made with Ona Garden Villa has the sole authority to cancel the reservation by informing the guest via email. The reservation amount will be refunded in full minus any bank charges to the credit card or bank account of the guest.
Health, Passport and Visas
It is your responsibility to ensure that you and other members of your party obtain the right inoculations and medical advice before you travel. Similarly, it is your responsibility to ensure that you and other members of your party have correct and valid passports, visas and have conformed to all other requirements pertaining to your travel arrangements before the holiday commences.
Should you require assistance on this matter we will be pleased to make recommendations. We will not be held responsible for you travelling without the correct travel documents.
Swimming Pool
The pool is unguarded, 1.20 meters deep. Guest are responsible for pool safety. Use of the pool is your own risk.
Parking
Available but guests park at their own risk
Driver accommodation
not available
Your safety and protection
Ona Garden Villa is not responsible for loss, damage or theft of cash, jewellery or other valuables left unattended in guest rooms at Ona Garden Villa. Safes are available in the rooms to deposit these items.
Privacy Policy
- You are entitled to correct or delete any information about you from our customer database.
- No personal information will be disclosed to any outside party without written permission of the proprietor.
Pet Policy
No pets allowed
These general terms shall be interpreted according to and generell in all respects by the laws of Sri Lanka